Stairlift Alerts

Breaking News: JULY 21, 2015


Acorn Stairlifts has come into the news with catastrophic issues with their Stairlifts. It has come our attention that the true claim of 2 separate customers of Acorn Stairlifts did indeed pass away from their Stairlift injury from the weld in the seat.

Acorn Stairlifts Recalls Motorized Stair Lifts Due to Fall Hazard

The U.S. Consumer Product Safety Commission is an independent federal agency created by Congress in 1973 and charged with protecting the American public from unreasonable risks of serious injury or death from more than 15,000 types of consumer.

WASHINGTON, July 21, 2015 /PRNewswire-USNewswire/ --

Recall Summary
Name of Product: Motorized stair lifts
Hazard: The stair lift's seat post can separate from the main seat support, posing a fall hazard.
Remedy: Repair
Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.
Consumer Contact: Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online and click on "Recall Information" for more information.
Recall Details
Units: About 34,500
Description: This recall involves Acorn brand motorized stair lifts with the model name Acorn Superglide 120. The stair lifts are mechanical chairs that are installed on residential staircases to transport people with reduced mobility up and down stairs. The following versions of the Acorn Superglide 120 are being recalled: Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, and Acorn Slimline Stairlift. The recalled stair lifts were manufactured between March 2007and March 2011 and have serial numbers between 110101209781 and 110202352678. For all of the recalled stair lifts, the name "Acorn Superglide 120" and the serial numbers are located on a silver label on the stair lift's carriage body cover and on the underside of the steel footrest.
Incidents/Injuries: Acorn received two reports of incidents of the seat post separating from the main seat support and resulted in deaths in the United Kingdom. There have been no reports of incidents or injuries in the United States.
Sold at: Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.
Importer/Distributor: Acorn Stairlifts Inc., of Orlando, Fla.
Manufactured in: United Kingdom
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Media Contact
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
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SOURCE U.S. Consumer Product Safety Commission

July 1, 2015

Update to the below Alert for Manufacturer Sterling/Handicare Update as of mid year 2015 there has been no modification or changes to the correct the equipment. We cannot advise or refer that this brand would be safe and take care of you while installed in your home.

September 15, 2014 ALERT!!

Sterling Stairlifts also known as Handicare is being removed from this site due to excessive complaints we have received. We can no longer rate this equipment. We highly recommend against purchasing from this manufacturer. If you are purchasing a Stair Lift make sure you know who the manufacturer is. Freelift is also from this manufacture. There are companies that sell this equipment under their own company name company name.


Outdoor Straight

Outdoor Curved 4 months after install